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COVID-19 FAQ

In response to the coronavirus (COVID-19) pandemic, Oriana House has implemented many procedures to ensure the health and safety of our clients, staff and their families, and the community, while continuing to provide essential treatment for substance use disorders and rehabilitative services. Individuals in need of residential or nonresidential services can be rest assured that Oriana House is providing them in a safe manner.

As we continue to address the pandemic our response follows guidelines from the Centers for Disease Control and Prevention (CDC), the World Health Organization, The Ohio Department of Health, and other city, county, state and federal agencies. We will post updated information on this site.

We appreciate everyone’s cooperation and assistance with these critically important matters.

Yes – the facility is staffed 24/7. We continue to provide inpatient and outpatient withdrawal management (detox) and drop-in care (a safe, supervised space to recuperate from the influence of alcohol or drugs). Everyone undergoes a basic screening to check their risk factor for COVID-19 upon arrival. Call 330-996-7730 for more information.

Our Rigel Recovery Services locations are open, providing services, and accepting new clients. Individual and group counseling sessions are available in person or through telehealth methods. In our residential facilities, treatment staff is continuing to provide substance abuse and mental health counseling. The following phone numbers can connect you with treatment services in your area:

Akron: 234-678-5720|Cleveland: 216-417-4213|Marietta: 740-371-5160| |Tiffin: 567-220-7018|Norwalk: 567-280-4023|Fremont: 567-280-4023

Yes - we are accepting referrals to both residential and non-residential corrections and treatment programs. We work closely with the referral source, Ohio Department of Rehabilitation and Correction, Federal Bureau of Prisons, and Adult Parole Authority to coordinate release dates to assure that all COVID-19 testing and any resulting quarantine requirements are met.

Referral requests should go through the admissions department.

Residential clients who exhibit symptoms or test positive for COVID-19 are isolated and we work with the local health department, following their protocols for quarantining and testing of clients and staff. The measures we have put in place since the beginning of the pandemic allow our facilities to remain operational.

We encourage staff and clients to get vaccinated with the COVID-19 vaccine and provide information regarding the vaccine.
Additional cleaning is occurring in all facilities, hand sanitizer is available, and staff continues to share information with clients about infection prevention. Masks are available for everyone and are required to be worn by staff and clients who are in our buildings located in counties where the CDC COVID-19 Community Level is ranked as "high." We are following guidelines from the Ohio Department of Rehabilitation and Correction along with other governmental entities for admissions.

A strong support system contributes greatly toward success in recovery and we are doing all we can to facilitate safe communication between clients and their families/friends. In order to reduce the risk of our clients’ exposure to COVID-19, we have instituted ways for clients to visit telephonically or through applications that allow for visual connections. Clients can talk with their case manager on how to schedule visits. Clients can also use the phones in the facility and depending on the facility, they may have their own cell phone. Your loved one should know the visitation schedule and additional guidelines specific to his/her facility.

Clients can also receive mail. Letters or cards can be sent to the Administration Building and will be forwarded to the appropriate facility. They should be addressed as: Oriana House c/o (Client’s name) P.O. Box 1501 Akron, OH 44309

Yes. As the COVID-19 infection and positivity rates have declined, community movement has resumed for self-help meetings, social passes, and other activities.

Placements will not be extended due to inability to attend outside programming.

There are no changes to the drop-off policy.

Non-residential programs have resumed in-person reporting. If you are ill or have recently experienced a cough, shortness of breath, or fever of 100.0 or higher, do not report to the facility and notify your caseworker by phone.

We value our volunteers and are still limiting these services in some areas in the best interest of our volunteers, clients, and staff to help prevent risk of exposure for everyone. If you were volunteering with Oriana House prior to the pandemic, are fully vaccinated, and would like to return, please contact the staff member you previously reported to or our Human Resources department.

If you have further questions, please contact us.