FAQ

Clients need to be referred by the courts, a parole or probation officer, the Federal Bureau of Prisons, or the Ohio Department of Rehabilitation and Correction.

For referral information in any of our regions please see our Admissions Office

Refer to permitted client property list to see what items and quantities are allowed in residential facilities. Please note that property will be searched and any contraband will be confiscated and disposed of or stored until the time of discharge.

There are designated outdoor smoking areas at each of Oriana House’s residential facilities that allow smoking. Facilities that do not allow smoking and therefore do not have a designated outdoor area include the Summit County Community Based Correctional Facility (CBCF), the Cliff Skeen CBCF for women in Akron, the Community Alternative Sentencing Center (CASC) in Akron, and the McDonnell Center CBCF in Cleveland. Smoking and vaping are not permitted inside any of our buildings. Cigarette packs must remain sealed until after admission. Cigarettes are considered contraband in the facilities that do not allow smoking.

A strong support system contributes greatly toward success in recovery. When a client begins a residential program he or she goes through an intake process with staff and is provided information on visitation. Approval is required from the referring agency/supervisor (BOP/ODRC/APA/Court/etc.) for all client visitors.

Clients can talk with their case manager on how to schedule visitation with approved individuals virtually or in person (depending on COVID-19 policies).

Some Oriana House facilities permit clients to have cell phones; clients' cell phones are prohibited from having camera/recording capabilities.

Residential clients can also receive mail. Letters or cards can be sent to the Administration Building and will be forwarded to the appropriate facility. They should be addressed as:

Oriana House
c/o (Client’s name)
P.O. Box 1501
Akron, OH 44309

Coinless phones are located in our residential correctional facilities. To use the coinless phones, clients are given a phone account with a pin number.

Two companies offer options for loved ones to add money to a client’s phone account. Depending on which company you use, you may need the client’s full name, the Oriana House facility the client resides, the client’s pin number provided by the client, and a credit card. Fees are charged by the vendors to add money to a client’s account.

To add money to a client’s account, contact:

• NCIC Inmate Communications at www.ncic.com or 1-800-943-2189; or
• CorrectPay at www.correctpay.com or 1-855-836-3364

Any questions regarding funds with these accounts need to be directed to NCIC Inmate Communications or CorrectPay.

Letters and cards should be addressed as:

Oriana House
c/o (Client’s name)
P.O. Box 1501
Akron, OH 44309

Packages should be addressed as:

Oriana House
c/o (Client’s name)
885 East Buchtel Ave.
Akron, OH 44305

Please review the property list for guidance on what is permitted.

To protect client confidentiality, and in accordance with the HIPAA Privacy Rule, we only provide client information to the person(s) who have been designated by the client through a Release of Information form. Calls into a facility phone line to speak with individual clients are not permitted.

Family Matters is a free program that provides education support, and role playing information to people who love and support someone who has a substance use disorder.

In Cuyahoga County (Cleveland) we operate North Star Neighborhood Reentry Resource Center which provides many different services and resources to returning citizens and their families.

Our team of licensed clinicians and counselors provide individual and group counseling for substance use disorders involving alcohol, opiates, methamphetamines and other drugs, and for mental health conditions such as stress, anxiety, trauma, and anger management. We provide a full range of services from detox to residential and outpatient treatment, to aftercare.

Men and women, 18 years of age and older, can contact us directly or be referred by a professional for most of our behavioral health services. In Marietta and the surrounding area in southeast Ohio, we also provide counseling services to juveniles.

For treatment for substance use disorders and mental illness call the Rigel Recovery Services location that is most convenient for you or call 234-678-5720 and staff will assist you.

Individuals wanting to go to the Cuyahoga County Diversion Center for a mental illness and/or substance use disorder must be screened through FrontLine by calling 216-623-6888.

Our staff are compassionate, experienced, and professional; when you contact us we will ask you for some basic information and schedule a time to meet for a full assessment of your situation and needs. The assessment usually takes about 60-90 minutes. Based on that, a counselor will discuss options with you and schedule treatment. Please bring your ID and insurance card, if you have one, with you when you come for your initial assessment.

If staff are not available to answer the phone when you call, please leave your name, phone number, and the best time to reach you. Your information will be kept confidential and your call will be returned within one business day.

Costs vary by the type of treatment, but Medicaid covers substance abuse and mental health treatment. We are happy to assist you in applying for Medicaid if needed, and for clients who are self-pay, costs are adjusted based on income. Other resources to help with costs may also be available and staff can discuss these with you.

Family Matters education sessions are free to friends and family to provide information on the disease of addiction and teach skills that are beneficial for healthy, supportive relationships.

In person and telehealth sessions are offered in all of our regions.

For information on meetings call 234-678-5720.

Peer recovery supporters are individuals who are in long-term recovery and have completed a certification process that prepares them to assist others, on a one-to-one basis, move from a life of addiction to a life in recovery. They help in working toward personal goals, establishing links with community service providers, and provide personal experience and support.

Our programming uses research-based curriculum that addresses cognitive skills (thinking errors), substance use and mental health disorders, educational and employment challenges, trauma, relational skills, and more. There are many reasons people commit crimes, including but not limited to, addiction, anger management issues, poor decision making, difficult circumstances, social influences, and generational factors. Our staff help clients address these needs and establish the skills and resources that will help them be a contributing member of a family and a community.

In Summit County, Oriana House operates Frederick Avenue Apartment which provide sober living and case management services to single adults. In Cuyahoga County, we operate North Star Neighborhood Reentry Resource Center which offers information, at no cost, on all aspects of reentry, including housing, to individuals with current or prior involvement in the criminal justice system.