FAQ

Clients need to be referred by the courts, a parole or probation officer, the Federal Bureau of Prisons, or the Ohio Department of Rehabilitation and Correction.

For referral information in any of our regions please see our Admissions Office

Refer to the client property list to see what items and quantities are allowed in residential facilities. Please note that property will be searched and any contraband will be confiscated and disposed of or stored until the time of discharge.

There are designated outdoor smoking areas at each of Oriana House’s residential facilities that allow smoking. Facilities that do not allow smoking and therefore do not have a designated outdoor area include the Summit County Community Based Correctional Facility (CBCF), the Cliff Skeen CBCF for women in Akron, the Community Alternative Sentencing Center (CASC) in Akron, and the McDonnell Center CBCF in Cleveland. Smoking and vaping are not permitted inside any of our buildings. Cigarette packs must remain sealed until after admission. Cigarettes are considered contraband in the facilities that do not allow smoking.

A strong support system contributes greatly toward success in recovery. When a client begins a residential program he or she goes through an intake process with staff and is provided information on visitation. Approval is required from the referring agency/supervisor (BOP/ODRC/APA/Court/etc.) for all client visitors.

Clients can talk with their case manager on how to schedule visitation with approved individuals virtually or in person (depending on COVID-19 policies).

Some Oriana House facilities permit clients to have cell phones; clients' cell phones are prohibited from having camera/recording capabilities.

Residential clients can also receive mail. Letters or cards can be sent to the Administration Building and will be forwarded to the appropriate facility. They should be addressed as:

Oriana House
c/o (Client’s name)
P.O. Box 1501
Akron, OH 44309

Coinless phones are located in our residential correctional facilities. To use the coinless phones, clients are given a phone account with a pin number.

Two companies offer options for loved ones to add money to a client’s phone account. Depending on which company you use, you may need the client’s full name, the Oriana House facility the client resides, the client’s pin number provided by the client, and a credit card. Fees are charged by the vendors to add money to a client’s account.

To add money to a client’s account, contact:

• NCIC Inmate Communications at www.ncic.com or 1-800-943-2189; or
• CorrectPay at www.correctpay.com or 1-855-836-3364

Any questions regarding funds with these accounts need to be directed to NCIC Inmate Communications or CorrectPay.

Letters and cards should be addressed as:

Oriana House
c/o (Client’s name)
P.O. Box 1501
Akron, OH 44309

Packages should be addressed as:

Oriana House
c/o (Client’s name)
885 East Buchtel Ave.
Akron, OH 44305

Please review the property list for guidance on what is permitted.

To protect client confidentiality, and in accordance with the HIPAA Privacy Rule, we only provide client information to the person(s) who have been designated by the client through a Release of Information form. Calls into a facility phone line to speak with individual clients are not permitted.

Family Matters is a free program that provides education support, and role playing information to people who love and support someone who has a substance use disorder.

In Cuyahoga County (Cleveland) we operate North Star Neighborhood Reentry Resource Center which provides many different services and resources to returning citizens and their families.

Our team of licensed clinicians and counselors provide individual and group counseling for substance use disorders involving alcohol, opiates, methamphetamines and other drugs, and for mental health conditions such as stress, anxiety, trauma, and anger management. We provide a full range of services from detox to residential and outpatient treatment, to aftercare.

Men and women, 18 years of age and older, can contact us directly or be referred by a professional for most of our behavioral health services. In Marietta and the surrounding area in southeast Ohio, we also provide counseling services to juveniles.

For treatment for substance use disorders and mental illness call the Rigel Recovery Services location that is most convenient for you or call 234-678-5720 and staff will assist you.

Individuals wanting to go to the Cuyahoga County Diversion Center for a mental illness and/or substance use disorder must be screened through FrontLine by calling 216-623-6888.

Our staff are compassionate, experienced, and professional; when you contact us we will ask you for some basic information and schedule a time to meet for a full assessment of your situation and needs. The assessment usually takes about 60-90 minutes. Based on that, a counselor will discuss options with you and schedule treatment. Please bring your ID and insurance card, if you have one, with you when you come for your initial assessment.

If staff are not available to answer the phone when you call, please leave your name, phone number, and the best time to reach you. Your information will be kept confidential and your call will be returned within one business day.

Costs vary by the type of treatment, but Medicaid covers substance abuse and mental health treatment. We are happy to assist you in applying for Medicaid if needed, and for clients who are self-pay, costs are adjusted based on income. Other resources to help with costs may also be available and staff can discuss these with you.

Family Matters education sessions are free to friends and family to provide information on the disease of addiction and teach skills that are beneficial for healthy, supportive relationships.

In person and telehealth sessions are offered in all of our regions.

For information on meetings call 234-678-5720.

Peer recovery supporters are individuals who are in long-term recovery and have completed a certification process that prepares them to assist others, on a one-to-one basis, move from a life of addiction to a life in recovery. They help in working toward personal goals, establishing links with community service providers, and provide personal experience and support.

Our programming uses research-based curriculum that addresses cognitive skills (thinking errors), substance use and mental health disorders, educational and employment challenges, trauma, relational skills, and more. There are many reasons people commit crimes, including but not limited to, addiction, anger management issues, poor decision making, difficult circumstances, social influences, and generational factors. Our staff help clients address these needs and establish the skills and resources that will help them be a contributing member of a family and a community.

In Summit County, Oriana House operates Frederick Avenue Apartments which provide sober living and case management services to single adults. In Cuyahoga County, we operate North Star Neighborhood Reentry Resource Center which offers information, at no cost, on all aspects of reentry, including housing, to individuals with current or prior involvement in the criminal justice system.

Yes – the facility is staffed 24/7. We continue to provide inpatient and outpatient withdrawal management (detox) and drop-in care (a safe, supervised space to recuperate from the influence of alcohol or drugs). Everyone undergoes a basic screening to check their risk factor for COVID-19 upon arrival. Call 330-996-7730 for more information.

Our Rigel Recovery Services locations are open, providing services, and accepting new clients. Individual and group counseling sessions are available in person or through telehealth methods. In our residential facilities, treatment staff is continuing to provide substance abuse and mental health counseling. The following phone numbers can connect you with treatment services in your area:

Akron: 234-678-5720|Cleveland: 216-417-4213|Marietta: 740-371-5160| |Tiffin: 567-220-7018|Norwalk: 567-280-4023|Fremont: 567-280-4023

Yes - we are accepting referrals to both residential and non-residential corrections and treatment programs. We work closely with the referral source, Ohio Department of Rehabilitation and Correction, Federal Bureau of Prisons, and Adult Parole Authority to coordinate release dates to assure that all COVID-19 testing and any resulting quarantine requirements are met.

Referral requests should go through the admissions department.

Residential clients who exhibit symptoms or test positive for COVID-19 are isolated and we work with the local health department, following their protocols for quarantining and testing of clients and staff. The measures we have put in place since the beginning of the pandemic allow our facilities to remain operational.

We encourage staff and clients to get vaccinated with the COVID-19 vaccine and provide information regarding the vaccine.
Additional cleaning is occurring in all facilities, hand sanitizer is available, and staff continues to share information with clients about infection prevention. Masks are available for anyone who wants to wear one. We are following guidelines from the Ohio Department of Rehabilitation and Correction along with other governmental entities for admissions.

A strong support system contributes greatly toward success in recovery and we are doing all we can to facilitate safe communication between clients and their families/friends. In order to reduce the risk of our clients’ exposure to COVID-19, we have instituted ways for clients to visit telephonically or through applications that allow for visual connections. Clients can talk with their case manager on how to schedule visits. Clients can also use the phones in the facility and depending on the facility, they may have their own cell phone. Your loved one should know the visitation schedule and additional guidelines specific to his/her facility.

Clients can also receive mail. Letters or cards can be sent to the Administration Building and will be forwarded to the appropriate facility. They should be addressed as: Oriana House c/o (Client’s name) P.O. Box 1501 Akron, OH 44309

Yes. As the COVID-19 infection and positivity rates have declined, community movement has resumed for self-help meetings, social passes, and other activities.

Placements will not be extended due to inability to attend outside programming.

There are no changes to the drop-off policy.

Non-residential programs have resumed in-person reporting. If you are ill or have recently experienced a cough, shortness of breath, or fever of 100.0 or higher, do not report to the facility and notify your caseworker by phone.

We value our volunteers and are still limiting these services in some areas in the best interest of our volunteers, clients, and staff to help prevent risk of exposure for everyone. If you were volunteering with Oriana House prior to the pandemic, are fully vaccinated, and would like to return, please contact the staff member you previously reported to or our Human Resources department.

If you have further questions, please contact us.

Candidates can apply online. Click here to begin the online application process.

Equal consideration is given to all candidates regardless of the manner in which they apply for employment (e.g., application or resume).

Applications and resumes are kept active for six months.

A candidate should send a follow up letter or follow up e-mail to the Human Resources Department (recruitment@orianahouse.org). Unfortunately due to the high volume of calls, recruitment staff are not able to talk with candidates following up on applications/resumes. Candidates should not directly contact individual facilities and/or facility supervisors to follow up on applications/resumes.

No. However, our recruitment staff reviews applications and resumes on a regular basis. Candidates who are selected for interviews will be contacted by a human resources employee.

It is strongly recommended that a candidate bring: three (3) letters of reference, a copy of the highest educational level obtained, and their driver's license (or State Identification Card). If a candidate is interviewing for a position in a federal facility, he/she must also bring in his/her social security card. (For a replacement social security card go to: http://www.ssa.gov/ssnumber/).

Candidates for hire are evaluated on a case-by-case basis. Candidates with felony convictions are prohibited from working in certain facilities due to contract restrictions. Candidates with multiple misdemeanor convictions are also prohibited from working in certain facilities due to contract restrictions. The Agency considers the type(s) of convictions a candidate has, how long ago the conviction(s) occurred, positive past work history, and the candidate's suitability for the position for which he/she has interviewed.

The following website lists the disqualifying offenses: https://codes.ohio.gov/oac/5122-30-31

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